Privacy Policy

Last updated: August 2026

Wakeeli ("we," "us," or "our") operates the Wakeeli platform at wakeeli.ai. This Privacy Policy explains how we collect, use, store, and protect information when you use our Service.

By using the Service, you agree to the practices described in this policy.

1. Who This Policy Applies To

This policy applies to:

  • Agency Users: Real estate agencies and their employees who register for and use the Wakeeli platform.
  • Leads: Property seekers who interact with the AI via WhatsApp on behalf of an agency using Wakeeli.

If you are a lead interacting with an agency's WhatsApp chatbot powered by Wakeeli, the agency is the primary data controller of your personal information. We act as a data processor on the agency's behalf.

2. Information We Collect

From Agency Users

  • Name, email address, phone number, and business information provided at registration.
  • Billing information (processed securely by our payment provider).
  • Property listings uploaded to the platform.
  • Account settings, preferences, and usage data.

From Leads (via WhatsApp)

  • WhatsApp phone number and display name.
  • Property inquiry content: location preferences, budget range, bedroom requirements, and other details shared during conversation.
  • Tour scheduling information: preferred dates, times, and confirmation details.
  • Conversation transcripts between the lead and the AI system.

Automatically Collected

  • Log data: IP addresses, browser type, pages visited, and timestamps.
  • Usage analytics: features used, session duration, and interaction patterns.
  • Cookies and similar tracking technologies (see Section 7).

3. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain the Service.
  • Process and qualify property leads on behalf of agencies.
  • Match leads to relevant property listings.
  • Schedule and confirm property tour appointments.
  • Send transactional emails and Service notifications.
  • Process payments and manage subscriptions.
  • Improve the AI system's accuracy and performance.
  • Provide customer support and respond to inquiries.
  • Comply with legal obligations.

We do not sell your data to third parties. We do not use lead conversation data for advertising purposes.

4. Data Sharing

We may share your information with:

  • Service providers: Cloud hosting, payment processing, email delivery, and analytics tools that support the operation of our Service. These parties are bound by data processing agreements.
  • Meta (WhatsApp Business API): Messages sent and received via WhatsApp are transmitted through Meta's infrastructure and are subject to Meta's privacy practices.
  • Anthropic: Our AI engine is powered by Claude (Anthropic). Conversation data may be processed by Anthropic's API. We do not send personally identifiable lead data beyond what is necessary for the AI to respond.
  • Legal authorities: When required by applicable law, court order, or to protect the rights, property, or safety of Wakeeli, our users, or others.

5. Data Retention

We retain agency account data for the duration of your subscription plus 90 days after termination. Lead conversation data is retained for a maximum of 24 months from the date of the last interaction, after which it is anonymized or deleted.

You may request deletion of your data at any time by contacting us at team@wakeeli.ai. Deletion requests for lead data from agencies are honored within 30 days.

6. Data Security

We implement industry-standard security measures including:

  • Encryption of data in transit (TLS) and at rest.
  • Access controls limiting employee access to data on a need-to-know basis.
  • Regular security reviews and monitoring.

No system is completely secure. We cannot guarantee absolute security but will notify affected users promptly in the event of a data breach as required by applicable law.

7. Cookies

Our website uses cookies and similar technologies to:

  • Maintain your login session.
  • Remember your preferences.
  • Analyze website traffic and usage patterns.

You can control cookies through your browser settings. Disabling cookies may limit some functionality of the Service.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data.
  • Object to or restrict certain types of processing.
  • Request a portable copy of your data.

To exercise any of these rights, contact us at team@wakeeli.ai. We will respond within 30 days.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly.

10. International Transfers

Wakeeli is based in Lebanon. Your data may be processed or stored on servers located outside Lebanon, including in the United States or European Union, depending on our infrastructure providers. We take steps to ensure appropriate safeguards are in place for any such transfers.

11. Third-Party Links

Our website or platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or by a notice in the Service. The updated policy will take effect 14 days after posting unless otherwise stated.

13. Contact

Questions about this Privacy Policy? Reach us at team@wakeeli.ai.